Adedeji Babalola
+358469507587 | daygme@gmail.com | Vantaa, Finland
SKILLS
- Project management
- Problem solving
- Innovative mindset
- Time management
- Technical Writing
- Project Documentation
- Technical Support
- Project Planning
- Team Collaboration
- Source and Version Control: Git, Github
- Python and C
LANGUAGES
English: Full Professional
Finnish: Limited Working
SOFTWARE
MS Word, Excel, Power Point
Corel Draw graphics Tool
Adobe Audition
SPSS
PROFESSIONAL SUMMARY
Ambitious Information Technology Intern currently completing Bachelors Degree in Information and Communication Technology with majors in Smart IoT Systems, and pursuing real-world experience to develop acquired skills. Offering understanding of device configuration, Smart Systems implementation, networking protocols and operating systems. Proficient in most MS software and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
WORK HISTORY
Entrepreneur
January 2020 - Current
Vantaa, Finland
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Maintained strict regulatory compliance across all aspects of the business operations ensuring legal requirements were always met.
Customer Care Representative
December 2015 - August 2016
Tech Mahindra, Abeokuta
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
Customer Support Specialist
January 2013 - December 2015
Best Solution ICT, Abeokuta
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Installed and configured operating systems and applications.
EDUCATION
Bachelor Of Science, Information Technology
Expected in June 2026
Metropolitan University Of Applied Sciences, Helsinki, Finland
Master Of Science, Circular Economy
July 2023
Lappeenranta-Lahti University Of Technology (LUT), Lahti, Finland
Bachelor Of Science, Physics
Nov 2012
University of Ibadan, Ibadan, Nigeria
High School Diploma
June 2004
Adeline Ogunlade Memorial Home Secondary School, Abeokuta, Ogun State, Nigeria
Primary School Leaving Certificate, Primary School Education
May 1998
St. Bernederte Nursery & Primary School, Abeokuta, Ogun State, Nigeria